The FTSE 100-listed bank said expects 32% of staff will have a ‘remote-first’ role and 55% of roles will be ‘hybrid’, working a mix of working from home and from offices or bank branches.
This will leave only around 13% of its workforce in the ‘office first’ category, working predominantly in the company’s buildings.
“We know that many colleagues have valued the additional flexibility – and many customers have also changed the way they bank with us,” said chief executive Alison Rose told staff after a year when 50,000 NatWest staff were mostly working from home.
As was noted in the bank’s first-quarter results, 61% of individual customers now use only digital channels, up from 50% a year earlier, while for commercial banking customers 68% of sales were via digital channels.
Rose said the new models of working were “intended to provide the right balance of flexibility, accountability, collaboration and customer service”.
She said things would continue to be tested as more people come back to offices and branches.